Is my booking fully refundable?
Most rooms offer free cancellation up to 48 hours before check-in. The exact policy is shown clearly on each listing — look for the green "Free cancellation" tag before confirming.
How does the price match guarantee work?
If you find the same room at a lower rate within 24 hours of booking, we'll match it and credit the difference toward your stay. No questions asked.
Can I compare prices across booking sites?
Yes — our search widget pulls live rates from hundreds of travel sites simultaneously, so you always see the lowest available price before booking.
What's included in a Presidential Suite?
All Presidential Suites include 24/7 butler service, complimentary airport transfers, daily turndown, welcome champagne, and priority spa and dining access.
Do you cater for special occasions?
Absolutely. Our concierge team can arrange anniversary setups, proposal staging, private chefs, and bespoke excursions — add a note at checkout or contact us directly.
Is it safe to pay online?
Yes. All payments are secured with SSL encryption and we're fully PCI-DSS compliant. We accept Visa, Mastercard, Amex, PayPal, and Apple Pay.
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